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SERVPRO of New Kent/Williamsburg/Northern Neck is a family-owned restoration franchise based in Charles City, Virginia, operated by Joey and Nina Butler for over 20 years. Beyond standard water damage, fire, and mold remediation, the company offers specialized biohazard and crime scene cleanup, sewage remediation, and virus/pathogen decontamination. Staff hold IICRC certifications and receive ongoing training through SERVPRO's corporate facility. The franchise serves Williamsburg, Gloucester, New Kent, Tappahannock, West Point, and Urbanna. Available 24/7 for emergency calls, the company emphasizes a consultative approach and maintains a track record of customer communication and professionalism across residential and commercial properties.
Based in Charles City, Virginia, in the Colonial Region between Williamsburg and Richmond, the company serves a six-county service area spanning the Northern Neck and surrounding communities.
Customers consistently praise responsiveness, professionalism, and transparent communication. Multiple reviews highlight staff patience and willingness to explain procedures. No negative themes identified in available testimonials. Average rating 4.5 out of 5 across 84 reviews.
Summary based on customer reviews; verify current availability with the company directly.
Services identified from the company's website. Claim this listing to confirm.
Professional cleanup after an unattended death, including decomposition remediation.
Unattended Death Cleanup in Charles City, VACleanup and decontamination of crime scenes including homicides and assaults.
Crime Scene Cleanup in Charles City, VACompassionate and discreet cleanup services after a suicide.
Suicide Cleanup in Charles City, VASafe removal and decontamination of biological hazards.
Biohazard Remediation in Charles City, VACertified decontamination of methamphetamine production sites.
Meth Lab Cleanup in Charles City, VASpecialized cleanup of fentanyl-contaminated properties.
Fentanyl Decontamination in Charles City, VARemediation of properties used for drug use or manufacturing.
Drug House Cleanup in Charles City, VAComprehensive cleaning and organization of hoarding situations.
Hoarding Cleanup in Charles City, VACommon biohazard services. Claim your listing to customize.
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